FAQs

Will the Trackers work in my country?

Our trackers work worldwide where there is a 2G GSM cellular network.
Our trackers contain a quad-band GSM modem to enable it to work on any 2 G GSM network (including the US and Europe).

My Network is 3G

Most of the networks are 3G + 2G .
Don’t panic it will not cost a “premium”. Our trackers use GPRS and only uses a small amount of data to allow internet uploads. Since it will use very little credit "pay-as-you-go" is the most cost effective way to go :- just top it up occasionally

How accurate is the tracker?

The StemTrack and The LampTrack have a built in sensitive GPS module that is accurate up to 10 meters.
Should your bicycle be inside a building it may not be able to obtain a GPS fix.Then the tracker will use GSM positioning. This is less accurate but will give you an indication of where your bicycle is until it can obtain a GPS fix.

Are the GPS trackers easy to use?

Yes!! Our User Manuals are detailed, which provide in-depth and user-friendly advice for utilising your tracking device effectively.

Are there set-up and ongoing cost involed?

ALL GPS Trackers require a SIM card to be able to text the coordinates to another mobile phone or optionally if you want to enable live tracking via the internet or Mobile App*, then your SIM will need data bundles to allow internet uploads, don’t panic it will not cost a “premium”. The Trackers use GPRS and only uses a very small amount of data (Approximately 10mb a month).

The purchaser of the GPS Tracker is responsible for budgeting for set-up costs I.E.
text messages from their tracking device to their chosen Guardian(s) mobile phone.

The chosen Guardian(s) can now communicate with the tracker, via SMS Text messages or alternativily utilising the internet or Mobile App*on their Smartphones, which ensures communications with the tracker are quick and extremely simple.

Once the tracking device has been installed on the bicycle to be monitored, the Guardian(s) can now communicate with it by sending SMS text messages to the number of the SIM contained within the tracker.
The Guardian(s) can thereby monitor a range of tracker functions, including establishing the location of the bicycle.
When sending a message from their phone to the tracker, the Guardian will incur the cost of an SMS text message.
If the tracker then responds to the Guardian phone (e.g. sending through its location details), then this will
debit the SIM card within the tracker with the cost of sending an SMS text message.
Still have a Question?
Or E-mail us :
info@cycletrack.co.za

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